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Your mobile provider may block text messages that use short codes Check that your provider has not blocked short codes.

Also, make sure you have an adequate cell signal Delivery speed and availability may vary by location and service provider. Make sure your service plan and mobile device supports text message delivery. We cannot send a code to a phone number that is not yours, is a landline, or is a phone number outside of Canada If you don't receive your verification code via text message: If you still can't receive your verification code please contact us. The email is from My TELUS and it may have gone there

Verify that you have access to the email address you provided.

If you have multiple email addresses, be sure that the email address displayed on screen is the same as the one you are searching.

If you don't receive your verification code via email message: If you believe you may have exceeded this limit, wait 24 hours and try again. If you're receiving an error message when you request a verification code, please note that there's a limit to the number of code requests you can make in a given period of time. Note: If you don’t have access to the email address or phone number you see on screen, please contact us. For your protection, we send a verification code to an email or phone number that you have previously authorized us to use.